Cancellation and No-Show Appointment Policy

We respectfully ask that you provide us with a 24 hour notice of any schedule changes or cancellation requests. Late cancellations or no-show appointments will be charged for the full session amount. A courtesy call will be made 10 minutes past the appointment time if we do not hear from you. If you miss half of your session without giving notice that you’re on your way it will be considered as a no-show appointment. To keep our therapist and clients safe please contact us as soon as possible to reschedule your appointment if you are not feeling well.

Late Arrival Policy

We understand that issues can arise that may cause you to be late. Please notify the clinic if you are unable to arrive at your scheduled time. A courtesy call will be made 10 minutes past the appointment time if we have not heard from you. If you miss half of the session without giving notice that you’re on your way it will be considered as a no-show appointment. Each appointment is reserved for individual patients and we cannot guarantee your full session time if you arrive after your appointment time. Full service fees will be charged even when sessions are shortened due to late arrival.

Misconduct Policy

Massage therapy is for relaxation and therapeutic purposes only. We have a zero tolerance policy for inappropriate behavior. Any insinuation, joke, gesture, conversation, or sexual request will result in immediate termination of your session and future sessions will not be approved. You will be charged for the full session regardless of the length of your session. Depending on the behavior exhibited we may file a report to the local authorities if necessary. Please treat our therapist and profession with respect.

HIPAA Policy

We are required by law to maintain the privacy of your protected health information. We will not release your medical information without prior consent from you or a designated medical representative.